Terms and Conditions

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Terms and Conditions for MedicPlus Health Clinic

At MedicPlus Health Clinic, we prioritize not only your health but also your understanding of our services and policies. We believe that clarity and transparency are essential in fostering a positive patient-clinic relationship. Hence, we have meticulously crafted our Terms and Conditions to ensure that every aspect of your experience with us is well-defined and mutually beneficial.

Booking Your Appointment:

Booking an appointment with us is the first step towards prioritizing your health. Whether you’re in need of a consultation with one of our experienced GPs, require specialized care from a consultant, or wish to undergo a health screen, we’re here to assist you. To secure your appointment slot, we may require a pre-payment or deposit, especially for new patients or those with prior missed appointments. This ensures that our resources are optimally utilized and appointments are respected.

Payment Options:

To facilitate a seamless payment process, we accept major credit cards, as well as convenient digital payment methods like Apple Pay and Google Pay. Rest assured, our payment portal is secure, providing you with peace of mind regarding your financial transactions.

Respecting Your Time:

We understand that life can sometimes throw unexpected curveballs, causing delays in your schedule. If you find yourself running late for your appointment, don’t hesitate to contact us at 020-8997-4446. However, please note that appointments may be considered missed if you’re more than 5 minutes late without prior agreement, and pre-payments made may not be refunded.

Flexibility in Rescheduling:

Life is unpredictable, and we recognize that unforeseen circumstances may arise, necessitating changes to your appointment. We offer free rescheduling for GP services up to 24 hours before your scheduled appointment time. For nurse services and health screens, you can reschedule free of charge up to 48 hours beforehand. However, rescheduling within these timeframes may result in the loss of any pre-payment or deposit made.

Cancellation Policy:

While we understand that cancellations are sometimes unavoidable, we kindly request that you provide us with at least 24 hours’ notice for standard appointments. For nurse clinics and health screens, we appreciate a minimum of 48 hours’ notice. Cancellations made within these timeframes may incur a nominal administration charge. Additionally, appointments booked within 24/48 hours of the scheduled time forfeit any pre-payment or deposit upon cancellation.

Navigating Promotional Rates:

We occasionally run promotions to make our services more accessible to our patients. However, please be aware that rescheduled or canceled appointments during promotional periods may lose eligibility for the promotional rates initially offered. Subsequent appointments will be charged at the prevailing rates at the time of booking.

Accountability for Attendance:

As part of our commitment to providing quality care to all our patients, we maintain a zero-tolerance policy towards repeated missed appointments or abuse of our terms and conditions. Patients with a history of attendance issues may be required to pre-pay in full for future appointments, and refunds may not be provided for missed appointments.

Ensuring Your Privacy:

Protecting your privacy and confidentiality is paramount to us. By accepting our Terms and Conditions, you also agree to abide by our Patient Privacy Policy, Website Privacy Policy, and Cookie Policy. If you have any concerns regarding the handling of your personal information, please do not hesitate to reach out to us at [email protected].

Legal Considerations:

Our Terms and Conditions are governed by English law, and any legal proceedings arising from them can be brought before the English, Scottish, or Northern Irish courts. This ensures that all parties are protected under the applicable legal framework.

Staying Connected:

We believe in open communication and value your feedback. Should you have any questions, concerns, or suggestions, please feel free to contact us at [email protected] or call us at 020-8997-4446. Your input helps us continually improve our services and enhance your experience with MedicPlus Health Clinic.

Our Terms and Conditions are designed to prioritize your well-being while maintaining clear guidelines for both parties involved. We appreciate your cooperation in adhering to these terms, as they enable us to deliver the highest standards of care. Thank you for entrusting us with your health, and we look forward to serving you at MedicPlus Health Clinic.